Switch online candidate in progress to paper

Tips: You can see when the submission was last saved in the Monitor tool

Solution

Provide the candidate with pen and paper
Scan the paper and Attach file to delivery in Inspera Assessment
The paper delivery will be available to the grader(s) as a supplement to the regular delivery

ETA 2 minutes
Available to Chief Invigilators and Planners

Incident 2

Switch offline candidate in progress to paper

Tips: Try the routines for Loss of Internet

Solution

Provide the candidate with pen and paper
If the candidate has continued working after going offline, follow procedures for Offline Delivery
Scan the paper and Attach file to delivery in Inspera Assessment
The paper delivery will be available to the grader(s) as a supplement to the offline delivery

ETA 5 minutes
Available to Chief Invigilators and Planners

Incident 3

Tips: Try the procedures for Login issues

Solution

Provide the candidate with pen and paper
Scan the paper and Attach file to delivery in Inspera Assessment
The paper delivery will be available to the grader(s) instead of a regular delivery

ETA 2 minutes
Available to Chief Invigilators and Planners