Procedures
Recommended routines for helping Feide candidates log in to their exams.
Login Incident 01
Candidate with Feide account can't log in.
Symtom: Candidate is unable to log in using the Feide account.
Possible causes: Candidate user errors or Feide Service is down.
Solution
1: Check if the candidate is using the Feide Login feature
2: Check if the Candidate is selecting the right institution in Feide
3: Check if the candidate is using correct Username and Password.
Ask Candidate to log in with the same Feide account in another Feide service (Fronter or ItsLearning or similar).
4: Still no good? Feide might be down. Continue to Planner procedure for If Feide is down
Feide downtime affect all candidate login attempts and is normally discovered by Inspera Central Monitoring Services.
Procedure for Non-Feide Candidates to be published soon.