Recommended routines for helping Feide and Non-Feide candidates log in to their exams.
Symtom: Candidate is unable to log in using the Feide account.
Possible causes: Candidate user errors or Feide Service is down.
Ask Candidate to log in with the same Feide account in another Feide service (Fronter or ItsLearning or similar).
Feide downtime affect all candidate login attempts and is normally discovered by Inspera Central Monitoring Services.
Symtom: Candidate is unable to log in via "...or with registered user".
Possible causes: Candidate user errors or wrong login information.
This is normally https://XXX.inspera.no where XXX is the institution initials.
Compare with the PDF with candidate login information if anonymous one-time users have been created.