When a candidate is experiencing problems during an exam, the Invigilator is always the first line of support. The following procedures are designed to empower invigilators to resolve these issues swiftly. If this is not possible, the procedures also include alternative solutions for Chief Invigilators and Planners
Recommended routines for helping Feide and Non-Feide candidates log in to their exams.
Invigliator procedures for Safe Exam Browser Incidents
Recommended routines for managing candidates with loss of internet connectivity.
Verify the validity of the SEB versions for MAC and Windows
Planners and Chief Invigilators Guides for effective problem solving.
General procedure for helping candidates with technical problems resuming exams on substitute hardware
Recommended fallback-procedure for creating new, one-time users and distributing alternative user names and passwords to candidates
Recommended routines for switching candidates to paper