Exam Day
Invigilator Procedures
When a candidate is experiencing problems during an exam, the Invigilator is always the first line of support. The following procedures are designed to empower invigilators to resolve these issues swiftly. If this is not possible, the procedures also include alternative solutions for Chief Invigilators and Planners
Login issues
Recommended routines for helping Feide and Non-Feide candidates log in to their exams.
Safe Exam Browser issues
Invigliator procedures for Safe Exam Browser Incidents
Loss of Internet
Recommended routines for managing candidates with loss of internet connectivity.
Other incidents
Inspera Invigilation Tools
Verify the validity of the SEB versions for MAC and Windows
Fallback Procedures
Planners and Chief Invigilators Guides for effective problem solving.
Replacing a candidate computer during exam
General procedure for helping candidates with technical problems resuming exams on substitute hardware
If Feide is down
Recommended fallback-procedure for creating new, one-time users and distributing alternative user names and passwords to candidates
Switching a candidate to paper
Recommended routines for switching candidates to paper