Candidate cannot start exam in SEB

Symtom: Candidate receives an error message opening the exam in SEB. 

Cause: Candidate has a wrong version of SEB installed (or has not installed SEB at all). 

Alternative solutions:

• Replacing a candidate computer during exam. 
• Switching a candidate to paper

Candidate is experiencing problems in SEB during exam

Symtom: Client error warning messages in Monitor. Candidate is experiencing degraded computer performance. 

Cause: Candidate has installed Safe Exam Browser on a computer that doesn`t meet system requirements. This can lead to Client Errors, server side saving delays or in worst case - loss of data. 

Alternative solutions:

• Exempt candidate from SEB  (Requires chief invigilator access or above). 

• Switching a candidate to paper  (Requires chief invigilator access or above). 

Candidate has lost internet connection in SEB

Symtom: Candidate recieves Offline Alert. Offline Warning in Monitor Tool