Inspera Assessment is a robust system, and when the learner has started the test any down time on Inspera's servers will not affect the candidate in an invasive way. The first choice in such a case is to just let the learner keep on working. If the learner loses contact with the server bcause the server is down, or not responding, the following message will be shown:
If the learner sees this message, no backup procedures should be started.
Inspera will contact affected users if the outage is major, to provide further information and instructions if required.
The following procedures should be followed when attempts to reconnect Candidate Computer has failed and requires Backup computers with SEB in exam location.
Offline Incident 01
Candidate not started is offline.
Symtom: Candidate is unable to connect to Inspera or any other site.
Tech note: Understanding continuous online and offline backup services in Inspera Assessment that helps the candidate deliver, even if the network goes down during the exam or even stays down until the end of the exam.