Safe Exam Browser issues
Procedures
The following procedures can be completed by invigilators.
Candidate cannot start exam in SEB
Symtom: Candidate receives an error message opening the exam in SEB.
Cause: Candidate has a wrong version of SEB installed (or has not installed SEB at all).
Alternative solutions:
Candidate is experiencing problems in SEB during exam
Symtom: Client error warning messages in Monitor. Candidate is experiencing degraded computer performance.
Cause: Candidate has installed Safe Exam Browser on a computer that doesn`t meet system requirements. This can lead to Client Errors, server side saving delays or in worst case - loss of data.
Alternative solutions:
Exempt candidate from SEB (Requires chief invigilator access or above).
Switching a candidate to paper (Requires chief invigilator access or above).
Candidate has lost internet connection in SEB
Symtom: Candidate recieves Offline Alert. Offline Warning in Monitor Tool