The following procedures can be completed by invigilators.
Symtom: Candidate receives an error message opening the exam in SEB.
Cause: Candidate has a wrong version of SEB installed (or has not installed SEB at all).
ETA 2 minutes
Symtom: Client error warning messages in Monitor. Candidate is experiencing degraded computer performance.
Cause: Candidate has installed Safe Exam Browser on a computer that doesn`t meet system requirements. This can lead to Client Errors, server side saving delays or in worst case - loss of data.
ETA 5 minutes
Exempt candidate from SEB (Requires chief invigilator access or above).
Switching a candidate to paper (Requires chief invigilator access or above).
Symtom: Candidate recieves Offline Alert. Offline Warning in Monitor Tool
ETA 1 minute