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Excerpt
hiddentrue
Invigliator procedures for Safe Exam Browser Incidents
 

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titleSEB Incident 01

Candidate cannot start exam in SEB

Symtom: Candidate receives an error message opening the exam in SEB. 

Cause: Candidate has a wrong version of SEB installed (or has not installed SEB at all). 

 

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Reinstall Safe Exam Browser on candidate computer. 

ETA 2 minutes


Alternative solutions:

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titleSEB Incident 02

Candidate is experiencing problems in SEB during exam

Symtom: Client error warning messages in Monitor. Candidate is experiencing degraded computer performance. 

Cause: Candidate has installed Safe Exam Browser on a computer that doesn`t meet system requirements. This can lead to Client Errors, server side saving delays or in worst case - loss of data. 

 

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Replace candidate computer

ETA 5 minutes


Alternative solutions:

 

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seb03
seb03

 

Candidate has left SEB for unknown reasons

Symtom: Quit SEB warning message in Monitor

Cause: Exiting SEB before delivering, falls in the category of suspicious behavior. In the time frame between the Quit SEB warning message to the visual inspection, the candidate will have full internet- and local file access and should be followed up by an invigilator as soon as possible.

 

Perform a visual inspection of candidate as soon as possible

The purpose of a visual inspection is to determine whether the SEB exit should be regarded as suspicious behavour.

ETA 1 minute

Alternative solutions:

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titleSEB Incident 03
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titleSEB Incident 04

Candidate has lost internet connection in SEB

Symtom: Candidate recieves Offline Alert. Offline Warning in Monitor Tool

 

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titleSolution

Follow procedures for Loss of Internet

ETA 1 minute